Returns & Refunds

We want you to be happy with your purchase. If you have a problem with an item you've received, please contact us as soon as possible so we can help.

Damaged or faulty items

If your item arrives damaged, faulty or not as described, please contact us with your order details and photographs showing the issue. We'll review your request and advise you on the next steps.

Changing your mind

If you change your mind about a purchase, your return rights may depend on the type of product, how it was purchased and the circumstances of the return. Please contact us before sending anything back so we can provide the appropriate instructions.

How to request a return

Please contact us through our Contact Us page and include:

• Your order number
• The product you are contacting us about
• The reason for your return request
• Photographs where relevant

Please do not send an item back without contacting us first, as we need to provide the appropriate return instructions.

Refunds

Once a returned item has been received and assessed where necessary, we'll let you know whether your refund has been approved. Approved refunds will be processed back to the original payment method.

The time it takes for the money to appear in your account can depend on your payment provider.

Questions?

If you're unsure whether your purchase qualifies for a return or refund, please contact us before returning the item and we'll be happy to help.